Privacy Policy

This Privacy Policy outlines our practices regarding collecting, using, and disclosing your information when interacting with our Service. It also explains your privacy rights and how the law protects you.

By using the Service, you consent to the collection and use of information under this Privacy Policy.

Interpretation

Words with capitalised initial letters have specific meanings as defined below. These definitions apply regardless of whether the words appear singular or plural.

Definitions

For this Privacy Policy:

• Account: A unique account created for you to access our Service or parts of our Service.

• Company: Refers to Soulful Medicine Shop, also referred to as “We,” “Us,” or “Our.”

• Cookies: Small files on your device (computer, mobile device, etc.) that store your browsing history and other information.

• Device: Any device capable of accessing the Service, such as a computer, smartphone, or tablet.

• Personal Data: Any information relating to an identified or identifiable individual.

• Service: Refers to the website operated by Soulful Medicine Shop.

• Service Provider: Any person or organisation that processes data on behalf of the Company, including third-party providers facilitating the Service or analysing its use.

• Usage Data: Data collected automatically from the Service or its infrastructure, such as page visit durations.

• Website: Refers to Soulful Medicine Shop’s website.

• You: Refers to the individual accessing or using the Service or the company/legal entity on whose behalf the Service is being used.

Collecting and Using Your Data

 Types of Data Collected

1. Personal Data

While using our Service, we may request personally identifiable information to contact or identify you. Examples include:

• Email address

• First and last name

• Phone number

• Address (including state, province, ZIP/postal code, and city)

• Usage Data

 2. Usage Data

Usage Data is collected automatically during your interaction with the Service. This may include:

• Your device’s Internet Protocol (IP) address

• Browser type and version

• Pages visited, visit duration, and timestamps

• Unique device identifiers and diagnostic data

For mobile access, we may also collect:

• Mobile device type and unique ID

• Mobile operating system and browser type

• IP address and diagnostic data

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance your experience and analyse Service usage. These include:

• Cookies or Browser Cookies: Small files stored on your device. You can configure your browser to refuse cookies, but some features of the Service may not function without them.

• Web Beacons: Small electronic files (e.g., clear GIFs, pixel tags) embedded in emails or on our Service to track usage statistics.

Cookies may be categorised as:

• Session Cookies: Temporary cookies are deleted after you close your browser.

• Persistent Cookies: Stored on your device until deleted or they expired 

We use both types of cookies for authentication, remembering preferences, and enhancing user experience. 

Use of Your Data

The Company may use your Data for the following purposes:

• To provide and maintain the Service, Including usage monitoring and technical support.

• To manage your Account: Providing you access to specific functionalities as a registered user.

• To fulfil contracts: Managing purchases, deliveries, or any agreements made via the Service.

• To contact you: Send notifications about updates, products, or necessary communications related to your use of the Service.

• To offer promotions: Sending marketing materials unless you opt out.

• To process requests: Managing inquiries or requests from you.

• For business transfers: Using your data during mergers, acquisitions, or asset sales.

• For improvement: Conduct data analysis to enhance services, marketing, and overall experience.

Data Sharing

We may share your data in the following circumstances:

• With Service Providers: For analytics, marketing, or operational support.

• With Affiliates: With our parent or subsidiary companies, subject to this Privacy Policy.

• For business transfers: During mergers, acquisitions, or asset sales.

• With business partners: For joint promotions or services.

• With other users: In public areas where interactions occur.

• With your consent: For any other purposes explicitly approved by you. 

Data Transfer

Your data may be processed or transferred to locations outside your state, province, or country where data protection laws differ. By using our Service, you consent to such transfers, subject to appropriate safeguards.

Your Rights

You have the right to:

• Access, update, or delete your data: This can be done through your account settings or by contacting us directly.

• Withdraw consent: This is for processing activities based on your consent. Certain data may need to be retained for legal or legitimate business reasons.

Security of Your Data

We implement commercially reasonable measures to secure your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

Links to Other Websites

Our Service may link to external sites that we do not operate. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies. 

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, with a notification for significant updates. The effective date will be indicated at the top of the policy.

Contact Us

If you have questions about this Privacy Policy, please reach out to us:

• Email: info@soulfulmedicine.co